MAPIC 2018 takeaways: 6 Retailers tell their transformation stories
he expression “Customer experience” has always been fundamental to the MAPIC narrative, and to retail. But what does it really mean? And how does understanding customer service allow us to define an ever more elusive consumer, whose purchasing habits are getting harder to identify?
Sourced through Scoop.it from: www.globalrealestateexperts.com
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